The action camera maker, GoPro Inc. (NASDAQ:GPRO) had to recall all their “Karma” drones after there were reports of power failures. This is the first quadcopter drone of the business that has its headquarters in California.
The business had sold 2,500 units of these drones, but they were in the market for just 16 days before the company had to withdraw them after complaints started to come. All the 2,500 units have now been recalled, though only a few customers have reported incidents of sudden power failure during operation, according to the GoPro statement.
No injuries, though, have been reported. No property has been damaged as well.
GoPro says they are withdrawing the drones because of safety concerns following the complaints. Nicholas Woodman, who is the Chief Executive, said in a release, “Safety is our top priority”.
Earlier, the business had revealed that there were production issues with their drones. But, they did not say anything about the Karma losing power during operation in the many tests they conducted before launching it.
Gopro Will Issue Full Refund to Customers
A full refund is now going to be issued, the company stated. An investigation has also been ordered to find out the possible causes. Customers can directly approach GoPro (NASDAQ:GPRO) for their refunds, or they can approach the vendors that sold the drones. Replacement drones will not be issued at this time. “We want to first find out what happened, and be sure that the power failure issue does not happen again”. Sales will resume after the issue is fixed.
Original receipts need not be shown. However, customers will still have to return all the parts of the drones, including the Karma Grip gimbal, and the Her5 Black.
GoPro’s Diversification Attempts Hurt
GoPro was selling the Karma drone for $799. This was the first major initiative of the business to diversify beyond their core business, the action camera. Woodman was confident that the drone will help the business increase revenues. GoPro had earlier announced that their revenue for the third quarter will be lower by 23 percent.
Meanwhile, GoPro says they are working with the CPSC (U.S. Consumer Product Safety Commission), and also the FAA (Federal Aviation Administration). Customers who use drones have to register devices with the FAA. The FAA is yet to come out with a comment. But it was the CPSC that asked the company to recall the devices.